Vol. 01 · The Second Chance IssueStories of return, repair & resolveIndependent · English edition
PRISONFreeTHE
SECOND
CHANCE
ISSUE

The resource desk · Public-service information

Help you can
actually ask for.

Find a starting point, learn its limits, and make a more useful first call. These are independent services; no organization pays for a listing.

Source pages checked October 25, 2026 · Website descriptions reviewed; availability and telephone operation have not been independently confirmed.

If you are preparing to leave, ask a release worker to help you check eligibility and referral requirements before travel. Start with one need and your actual location. A national office may need to connect you with a local provider.

Before you share documents: confirm the provider through its official website, ask who will receive your information, and send only what is necessary. PrisonFree does not take applications or accept identity documents.

14 resources

United States · local referrals

211

A starting point for local housing, food, utility, and other community services.

Contact
Dial 211 in the U.S.; the website finds your local service.
Ask this first
Ask for a service accepting people today, intake hours, and a second referral if the first is full.
What to know
211 supplies referrals; it does not reserve a bed or approve benefits.

Official website / contact path ↗

Source checked October 25, 2026

United States · location-based directory

HUD Find Shelter

Locate shelter, food, clinics, and clothing resources near a location.

Contact
Search the official map and call the listed local provider.
Ask this first
Ask the provider whether the listing is current, whether intake is open, and what documents are needed.
What to know
A map result is not confirmation of space. Call before traveling.

Official website / contact path ↗

Source checked October 25, 2026

United States · Department of Labor sponsored

CareerOneStop / American Job Centers

Find local job-search, training, résumé, and employment support.

Contact
Official local service locator; use the contact for your job center.
Ask this first
Ask for help for justice-impacted job seekers and a review of one real application.
What to know
Appointment requirements, funding, and program eligibility vary by local center.

Official website / contact path ↗

Source checked October 25, 2026

United States · independent local organizations

Goodwill local career programs

Goodwill organizations publish local career and training services; some operate dedicated reentry programs.

Contact
Choose your local organization in the official locator.
Ask this first
Ask for the career-services office, current reentry support, fees if any, and referral requirements.
What to know
A retail store may not host career services. Confirm the correct office before visiting.

Official website / contact path ↗

Source checked October 25, 2026

Selected U.S. cities · use the locations list

Center for Employment Opportunities

Employment support for people returning from incarceration, with programs in participating cities.

Contact
National office: +1 212-422-4430 · info@ceoworks.org; contact your local office for enrollment.
Ask this first
Ask whether your city is served, whether you qualify, and how to arrange an intake.
What to know
Service availability and enrollment requirements depend on the location.

Official website / contact path ↗

Source checked October 25, 2026

Los Angeles, California · local service priority

Homeboy Industries

Education, employment connections, and other support for formerly gang-involved and previously incarcerated people.

Contact
+1 323-526-1254 · official Get Help page explains service-specific intake.
Ask this first
Ask whether the service is for trainees or community clients and whether you need to come in person.
What to know
Local clients are prioritized. It is not a nationwide placement service; some services have specific conditions.

Official website / contact path ↗

Source checked October 25, 2026

United States · civil legal aid

Legal Services Corporation legal-aid locator

Find independent legal-aid organizations handling eligible civil legal matters.

Contact
Search by city or address for a local legal-aid office.
Ask this first
Describe the type of problem and ask whether the office handles it, its eligibility rules, and any deadlines.
What to know
Civil legal aid is different from criminal defense. Capacity and types of cases accepted vary.

Official website / contact path ↗

Source checked October 25, 2026

United States · official issuing-office directions

USAGov: replace identity documents

Directions for replacing state IDs, Social Security cards, and birth certificates.

Contact
Follow the official agency link for the document you need.
Ask this first
Ask which proofs or alternatives are accepted, whether there is a fee, and how to receive the document.
What to know
USAGov directs you to issuing offices; it does not issue the documents itself.

Official website / contact path ↗

Source checked October 25, 2026

United States · Social Security programs

Social Security Administration reentry information

Information about transition from incarceration and possible prerelease arrangements.

Contact
Official state-by-state prerelease information and SSA service links.
Ask this first
Ask about your benefit status, possible prerelease help, and the process required for your circumstances.
What to know
Release does not itself establish eligibility or restart a payment. Confirm your case with SSA.

Official website / contact path ↗

Source checked October 25, 2026

United States · government-program directory

USAGov benefit finder

Browse government assistance routes for food, health, housing, work, and family needs.

Contact
Choose a need, then contact the administering agency listed.
Ask this first
Ask how to apply, what proofs are needed, and how you will receive a written decision.
What to know
This is a discovery tool. Each program decides eligibility and availability separately.

Official website / contact path ↗

Source checked October 25, 2026

United States · community health centers

HRSA health center locator

Find community health centers; HRSA explains that centers adjust fees based on income and family size.

Contact
Search by location and use the clinic’s listed phone number.
Ask this first
Ask about new-patient intake, care continuity, fees, records, and the next available appointment.
What to know
Clinic services and scheduling differ. For treatment or medication questions, speak with a qualified clinician.

Official website / contact path ↗

Source checked October 25, 2026

United Kingdom · prison rules and conditions information

Prison Reform Trust advice service

Information for people in prison about treatment, rules, and how to raise problems. Families are asked to use email where possible.

Contact
0808 802 0060 · advice@prisonreformtrust.org.uk · check published calling hours.
Ask this first
Ask for the information sheet relevant to your question and the appropriate release-support contact.
What to know
This is a small information service, not a solicitor, housing placement service, or long-term counselor.

Official website / contact path ↗

Source checked October 25, 2026

Canada · services through provincial and local societies

John Howard Society of Canada

A network of community organizations working with people affected by the criminal justice system.

Contact
Use “Services Across Canada” to find your local society’s contact.
Ask this first
Ask which local programs accept referrals, whether self-referral is possible, and the service area.
What to know
The national site is a route to local services. Housing or other support differs by society.

Official website / contact path ↗

Source checked October 25, 2026

Australia · program coverage varies

SHINE for Kids

Programs for children and young people affected by a family member’s incarceration.

Contact
Use the official Contact page for the office or program nearest you.
Ask this first
Ask about the child’s area and age, available family support, and how a referral works.
What to know
This is a children and family organization, not an adult accommodation or job-placement service.

Official website / contact path ↗

Source checked October 25, 2026

If your area is not listed

Search your local government’s official website for release support, social services, or community corrections. Ask the nearest established provider which organization handles your need and whether you can refer yourself. An organization outside your area may have useful information but no ability to enroll you.

A better referral

Before ending a call, ask: “Who should I contact next, what should I tell them, and when should I call?” Write the answer in the release planner. Ask what to do if that referral is unavailable. A named next step is easier to act on than a long list of web addresses.

These listings cover selected countries and services, not every available program. Details are checked against published pages, not through enrollment or calls. Report a correction or suggest a local resource.